Privacy Policy
This Privacy Policy explains how Harbor Verba House handles personal data in connection with its website, enquiries, enrolment, and small-group language courses. It applies to users in India and describes the main categories of information we process, the purposes for which we use it, and the choices and rights available to individuals.
Contact Details
Data We Collect
We may collect identification details, contact details, course preferences, level screening information, enrolment records, attendance, payment-related records, and communications sent through our website, phone, email, contact form, or in person. We may also process limited technical data such as device, browser, and usage information needed to operate and secure the site.
How We Collect Data
We receive personal data when a user makes a course inquiry, requests level screening, books a visit, confirms course terms, enrols, or participates in scheduled lessons and progress reviews. We may also obtain information from payment processing, internal administration, and automated logs generated when the website is accessed.
Types of Cookies
Our website may use session cookies, which end when the browser is closed, and persistent cookies, which remain for a limited period. These cookies may help with basic site operation, remembering preferences, and understanding how the site is used. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
Cookie Controls
Users can usually manage cookies through their browser settings, including blocking or deleting cookies already stored on a device. Some site functions may not work properly if certain cookies are disabled. Where required, we may also provide a cookie choice mechanism for preference management.
Your Rights
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing, without affecting prior lawful processing.
How to Make a Request
Requests should be made using the contact details in this policy and should describe the data or issue involved. We will review the request, verify identity where necessary, and respond within a reasonable period under applicable law. Some requests may be limited where retention or disclosure is required by law or needed to protect our legitimate interests.
Retention
Personal data is retained for the period needed to manage enquiries, enrolment, teaching, payment records, administration, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymise it, or restrict it so that it is no longer used for active business purposes, subject to any legal retention duty.
Policy Changes
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.
How We Use Data
We process personal data to respond to enquiries, assess course level and suitability, arrange group and timetable matching, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, review progress, process payments, maintain records, secure the website, and meet legal or accounting obligations. We may also use limited data to improve administration and communication.
Service Providers
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run the website and deliver courses. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when we are required to do so by law, when disclosure is needed to respond to a lawful request, or when it is necessary to establish, exercise, or defend legal claims.